HRMPEB Service Delivery Charter

Charter at a Glance

Core institutional commitments extracted and presented in a web-friendly structure.

Vision

Ethical people-centric human resource professionals.

Mission

To develop and review curriculum, examine and certify human resource professionals.

Core Values

Integrity, professionalism, innovation, sustainability, responsiveness and teamwork.

Mandate

Develop and prescribe human resource curricula, manage professional examinations and certify qualified candidates.

Accessible Charter Media

Use these embedded sources to listen to or watch the charter in accessible formats.

Kiswahili

Kiswahili Translation Audio

Audio translation of the HRMPEB Service Delivery Charter in Kiswahili.

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English

English Translation Audio

English audio presentation of the HRMPEB Service Delivery Charter.

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Accessibility

Kenya Sign Language Video

Sign-language presentation supporting inclusive access to HRMPEB’s public service standards. This placement is intentionally larger to improve visibility and usability.

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Service Commitments, Timelines and Expectations

HRMPEB Service Delivery Charter Commitments
Service Offered	Commitment to Clients	Timeline	Applicable Fee	Stakeholder Expectation
1. Feedback on customer enquiries and other correspondence	1.1 Answer telephone calls	Within four (4) rings	Free	Call +254111054120.
	1.2 Attend to visitors	Within ten (10) minutes of arrival	Free	Visit HRMPEB offices, Mwalimu Towers, Upper Hill.
	1.3 Respond to enquiries: email and social media	Email: within forty-eight (48) hours. Social media: within one (1) hour.	Free	Lodge queries through the official email and social media pages.
	1.4 Post, courier and drop-ins: general correspondence and technical correspondence	General correspondence: within four (4) working days. Technical correspondence: within seven (7) working days.	Free	Submit a written enquiry.
2. Examinations and related services	2.1 Hold examinations on scheduled dates and times	CHRP: bi-annually in June and November. Certificates and Diplomas: April, August and December.	Examination fee	Book for examinations within the stipulated timelines or cut-off dates.
	2.2 Circulate examination timetables and rules	CHRP: first week of January and July. Certificates and Diplomas: first week of January, May and September.	Free	Download the timetable from hrmpeb.or.ke and provide reliable email addresses.
	2.3 Process registration	Within three (3) days after receiving application.	Registration fee	Pay full registration fees.
	2.4 Process exemptions	Within seven (7) days of paying the exemption fees.	Exemption fee	Pay full exemption fees before examination.
	2.5 Release examination results	Within thirty (30) working days after the last date of examination.	Free	Download the result notification from hrmpeb.or.ke.
	2.6 Issue certificates to successful candidates	Once in a year during the month of October.	Free	Collect certificate in person from the office or request posting by registered mail.
	2.7 Review examination syllabuses	Within three years for mid-term review and six years for major review.	Free	Provide ongoing feedback and participate in syllabus review.
3. Accreditation	Issue accreditation certificates to qualifying training institutions	Within thirty (30) days of approval for accreditation.	Interim and full accreditation fees	Training institutions should pay accreditation fees and submit required documents.
4. Collaborations, linkages and partnerships	Memorandum of understanding	As agreed upon.	As agreed upon	Each party should remain committed to the terms and conditions of the MOU in pertinent fields.
5. Payment for goods and services	Make payment for goods and services supplied as per specifications	Within thirty (30) days of receipt of a valid invoice, or as per contractual obligations.	Free	Deliver quality products and services as per contractual obligations.
6. Refund of overpayment	Payment documents	Within thirty (30) days.	Free	The beneficiary should remain transparent and provide accurate details.
7. Procurement of goods and services	Observe and uphold procurement rules and regulations	As per provisions of the Public Procurement and Asset Disposal Act, 2015.	Respective tender or quotation fee	Deliver quality and timely products and services, and observe procurement rules and regulations.

Feedback, Complaints and Office Contacts

P.O. Box 23733-00100, Nairobi.

Office Location: Mwalimu Towers, 1st Floor, Hill Lane off Mara Road, Upper Hill, Nairobi, Kenya.